General Patient Information
GENERAL INFORMATION
Thank you for selecting UI Hospital-Mile Square Health Center as your healthcare provider. Our goal is to provide the highest quality healthcare for you and your family. Our staff is here to help. We offer many different services, which are listed on our main page. Our clinics are located conveniently throughout much of Chicago and in nearby Cicero. Please click here to find the location nearest you.
Mile Square speaks your language! Our staff provides assistance in English or Spanish. Translators are available for other languages.
TO MAKE AN APPOINTMENT
Please call 312-996-2000 to make an appointment. Please call at least 24 hours in advance should you need to cancel.
Please arrive 15 minutes before your appointment to register. If you are a new patient, please arrive 30 minutes before your scheduled appointment time.
WALK-IN VISITS (CONVENIENCE CARE)
Medical care without an appointment - we call it "convenience care" - is also available. Please understand that this is offered on a first-come, first-served basis and that wait times will vary. If there are more walk-in patients than we are able to see, our nurses will assess every patient and determine who must be seen that day and who can be scheduled for an appointment in the next few days.
COST
UI Hospital-Mile Square Health Center provides medical care to everyone, regardless of their ability to pay. Mile Square accepts a broad range of payment and insurance plans. Based on their income and family size, many of our patients qualify for free or low-cost services based. For more information, please call us at 312-996-2000.
WHAT TO BRING
When you come to Mile Square, with an appointment or for convenience care, please bring the following:
- An insurance card for yourself and anyone else in your family who is receiving care (if you have one)
- A list of all medications you are currently taking, including vitamins and dietary supplements
- If your children are receiving care, please bring their Immunization cards
AfTER HOURS AND EMERGENCIES
If you have an emergency at any time, please go to the emergency room at the University Of Illinois Hospital & Health Sciences System (1740 West Taylor Street, Chicago, IL 60612, 312-355-4000) or the hospital nearest you.
If you are a regular Mile Square patient with a serious but non-emergency medical need when Mile Square clinics are closed, please call 312-996-2000, and ask for the physician on call.
QUESTIONS, PROBLEMS, OR CONCERNS
We want patients to ask questions and express any concerns about our services to health clinic staff and our management. If your concerns and questions are not resolved, please contact our Chief Executive Officer, Henry Taylor, at (312) 413-1261 or by email at htaylor@uic.edu.
If you still have concerns, please contact the Joint Commission at (800) 994-6610, by Fax at (630) 792-5636, by e-mail at complaint@jointcommision.org, or by mail at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181