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UnitedHealthCare Patients FAQ

Beginning October 1, 2014 the University of Illinois Hospital and University of Illinois Physicians Group (UIPG) will be in-network providers (facility and physicians) with UnitedHealthcare.

Authorized healthcare services that you receive after 10/1/14 will be paid at your in-network benefit level based on the coverage offered by your employer. Below are Frequently Asked Questions (FAQ's) that will assist you with concerns you may have. If you would like to speak to one of our Customer Access Center Representatives, they are available from 8:00am to 8:00pm, Monday through Friday. Please contact us by email at callctr@uic.edu or by calling 866-600-2273 with any questions.

1. I am a State of Illinois Retiree in the UnitedHealthcare Medicare Advantage PPO Plan; how will this impact me?

As a State of Illinois Retiree with the UnitedHealthcare Medicare Advantage PPO Plan, there is no impact to your coverage. You may continue receiving your care from UIPG and the University of Illinois Hospital as you presently do.

2. I received a letter stating that I have insurance through UnitedHealthcare, but I don't have coverage with them, so why did I get this letter?

Our records showed that you had insurance coverage through UnitedHealthcare at one point over the past year and a half.

3. I was previously scheduled for an appointment to occur after 10/1/2014 and was registered as "self-pay", how will this impact my healthcare services that will be paid after 10/1/14?

We will update our registration records to reflect that you have coverage through UnitedHealthcare. Authorized healthcare services that you receive after 10/1/14 will be paid at your in-network benefit level based on the coverage offered by your employer.

4. I received a letter in the mail about my UnitedHealthcare coverage; how will this impact my healthcare services that will be paid after 10/1/14?

Authorized healthcare services that you receive after 10/1/14 will be paid at your in-network benefit level based on the coverage offered by your employer.

5. The letter that I received refers to the University of Illinois Physicians Group (UIPG), what physicians are part of this group?

UIPG has over 700 of the nation's leading physicians. A complete list of physicians can be found here.

6. I am currently undergoing approved treatment with a UIPG physician for services related to a transplant; how will this impact me?

If you are currently undergoing approved transplant related treatment, there is no impact to your coverage. You may continue receiving your care from UIPG and the University of Illinois Hospital as you presently do. This applies to pre and post-transplant care. Authorized healthcare services that you receive after 10/1/14 will continue to be paid at your in-network benefit level based on the coverage offered by your employer.

7. I have behavioral health coverage through United Behavioral Health (UBH) how will the change in UIPG network status with UnitedHealthcare affect me?

Our relationship with United Behavioral Health is not affected; there is no impact to your coverage. Authorized healthcare services that you receive after 10/1/14 will continue to be paid at your in-network benefit level based on the coverage offered by your employer.

8. How was UIPG able to reach agreement to be an in-network/participating provider with United Healthcare, after recently terminating?

After much hard work and determination we were able to reach mutually acceptable terms with UnitedHealthcare to become a participating/in-network provider effective October 1, 2014.    

9. Does the change in UIPG network status with UnitedHealthcare affect the University of Illinois Hospital?

There is no impact, as the hospitals status did not change.  There was never a lapse in participating/in-network status of the University of Illinois Hospital.