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Frequently Asked Questions

Which Clinic is Right for Me

The Dental Clinics of the College of Dentistry offer a complete range of dental and oral health services including general, specialty and urgent care for adults and children. See the "summary of the clinics and types of care they offer to find a clinic that matches your needs." 

What should I bring to an appointment?
For easier appointment scheduling and payments, please bring the following with you to every visit:

  • Photo ID
  • Insurance/medical card
  • Method of payment
  • Dental referral for treatment (if applicable)'
  • List of current medications (if applicable)
  • Proof of guardianship/power of attorney (if applicable)
  • Related dental records / Current radiographs (if applicable)

Predoctoral Clinics (General Student Teaching Clinics) 

Our student teaching clinics provide most services at the College. These teaching clinics are primarily scheduled for patients who have dental treatment needs that correspond to the teaching needs of our students. Care is provided by individuals learning to become dentists, under careful supervision of dental faculty.

While the predoctoral clinics at the College of Dentistry allow patients to receive comprehensive dental care at a significantly reduced cost, patients should expect appointment times to be significantly longer compared to a private practice setting, because of the close supervision provided by faculty members at every stage of the treatment process.

Patients will be screened and determined if their needs and expectations are a suitable fit for the predoctoral clinics. Once accepted, a patient will be assigned to a dental student to begin treatment. Patients must be committed to comprehensive care; including being available for care based on their treatment needs as determined by faculty.  

Payment is expected at the time of service in all College clinics. The predoctoral clinics do not accept dental insurance but will happily print a reimbursement claim for you.

Graduate Clinics (Specialty/Advanced Clinics)

The specialty clinics provide care for patients with complex or specialized treatment needs. The students in the specialty clinics are already licensed dentists who are furthering their studies in a particular specialty, including: Endodontics, Oral and Maxillofacial Surgery, Orthodontics, Pediatric Dentistry, Periodontics and Prosthodontics.

The graduate clinics are primarily scheduled for patients who have dental treatment needs that correspond to the teaching needs of our postgraduate/resident students. 

As with the general clinics, patients may expect appointment times to be somewhat longer than in a private practice setting, but fees are less. Some graduate clinics accept some insurance plans. Please contact the specific clinic for further information.

Faculty Dental Practice

The Allen W. Anderson Faculty Practice is similar to a private practice. General dentists and dental specialists from our own College faculty provide an extensive range of state-of-the-art services for individuals of all ages. You may expect the length of your appointments to be comparable to an outside private practice. Also, fees for services are comparable to outside private practices of the area, and selective insurance is accepted and billed.

Clinic Cost Length of
Appointment
Insurance Accepted?
Predoctoral Clinics $ +++++ NO
Graduate/Specialty Clinics $ +++ SOMETIMES
Faculty Practice $ + SELECTIVE

Request an Appointment

To request an appointment, visit our Becoming a Patient page for more information.

New Patients, please note: Minimum diagnostic fees, which include an exam and radiograph (x-ray) are required to be paid at the initial appointment. Additional fees will apply if specific treatment is warranted. Payment in full is due at the time of service. The college accepts cash, credit/debit card, or checks.

  • Medicaid (Public Aid) is accepted in selected student clinics. Your treatment may be covered by Medicaid based on eligibility. Payment out of pocket is required for non-covered procedures at the time of service.

This request should be used for non-urgent appointments only.
For urgent needs please call 312.996.8636.

What should I bring to an appointment?
For easier appointment scheduling and payments, please bring the following with you to every visit:

  • Photo ID
  • Insurance/medical card
  • Method of payment
  • Dental referral for treatment (if applicable)
  • List of current medications (if applicable)
  • Proof of guardianship/power of attorney (if applicable)
  • Related dental records / Current radiographs (if applicable)

How is the College of Dentistry different from a private practice?
The College of Dentistry is an educational facility. The teaching clinics at the College offer a complete range of dental and oral health services. The teaching clinics are primarily scheduled for patients who have dental treatment needs that correspond to the teaching needs of our students. The teaching clinics operate on a reduced fee schedule (except for the Allen W. Anderson Faculty Dental Practice). The cost of treatment provided by students is lower than private practitioners, but will take longer than in most private dental offices.

How do I become a patient of the College of Dentistry?
To determine if you would be a suitable candidate for treatment in the College of Dentistry you must schedule a screening appointment in our Adult Comprehensive Care program. Screenings for children 14 and under are available by appointment in our Pediatric Dental Clinic.

I have a toothache; can the College of Dentistry help me?
The College of Dentistry provides Urgent Care by appointment only. Emergency problems (for example, swelling and infection) are evaluated on a daily basis.

For information on scheduling an Urgent Care appointment for patients age 15 and over please call our Adult Urgent Care scheduling line 312.996.8636

For information on scheduling an Urgent Care appointment for patients age 14 and under please call our Pediatric Urgent Care scheduling line at 312.413.0972.

Please note: to provide needed educational experiences for our students, urgent care patients (except for referrals from private practitioners for specific specialty treatment) need to become comprehensive patients via the College screening protocol.

I have tried calling to schedule an appointment but no-one answers when I call; are your phones working?
Scheduling phone lines for our Adult Comprehensive Care, Adult Urgent Care and Pediatric Urgent Care programs are staffed only during posted hours. If you are calling during posted scheduling hours and receive a message we are mostly likely on the line working with another prospective patient. Please try your call again. Unfortunately, there are more people seeking treatment in our student clinics that we can accept and phone lines are often tied up, your patience is appreciated.

Who provides the treatment in a Dental School?
Care in our student teaching clinics is provided by students learning to become dentists or dental specialists. All treatments are carefully supervised by experienced dental faculty.

What if I cannot afford treatment?
The College of Dentistry operates on a fee for service fee schedule and payment is due at the time of service. Routinely, the College does not provide financing or payment plans for services provided. In addition to all major credit cards (Visa, MC, Discover, American Express) the College also accepts cash, personal check and money orders.

Do you accept private dental insurance and Medicaid?
The College of Dentistry does not accept private insurance in our student dental clinics. Many (not all) of our clinics do accept the Illinois Department of Health and Family Services Medical Card (Medicaid / Public Aid) however it is important to note that the Medical Card does not provide coverage for all services. Patients with the Medical Card are expected to pay, at the time of treatment, for any service that is not covered or denied due to coverage limitations.

To access the College of Dentistry's page on Patient Rights and Responsibilities,
click here

For more information on services available at the College of Dentistry please visit
Becoming a Patient.