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COVID-19 (2019 Novel Coronavirus)

Wednesday, May 20, 2020

UI Health is prepared to safely care for any patient suspected or confirmed to have COVID-19 and to minimize the risk of exposure to other patients, visitors, staff and our community. All patients at UI Health are screened for recent travel and symptoms, based on the latest guidelines from public health officials.

Visitor Restrictions

To protect patients while Novel Coronavirus (COVID-19) is heightened within our community, visitor restrictions are in effect for the University of Illinois Hospital & Clinics. In the hospital, no visitors are currently allowed. At the Outpatient Care Center, patients may be accompanied by one adult. Click here for more information and updates.

COVID-19 Triage & Testing

UI Health has established various COVID-19 triage, evaluation, and testing sites. Only patients who have been appropriately triaged through our nurse triage line (866.600.CARE) or recommended for a test by their provider can have an appointment scheduled. For more information about testing, read our FAQ guide for patients (pdf) or click here to learn about our triage, evaluation, and testing sites

Mandatory Temperature Screenings

In an effort to help keep everyone safe from respiratory illness and reduce the risk of spread, all individuals who enter the Hospital & Clinics will be screened for their temperature.

Screenings will take place at all open entrances to the Hospital & Clinics and will be done with non-touch thermometers.

Any individuals that display any signs or symptoms, such as a fever (100.4 F or 38 C), cough, or shortness

Appointment and Prescription Requests

You can make a request to change your appointment with the UI Health Patient Portal. If your appointment request is urgent or related to a possible COVID-19 infection/exposure, please call your provider's office.

If you do not have a fever or signs/symptoms of lower respiratory illness (e.g. cough or shortness of breath), and also meet factors such as contact, travel or other requirements as defined by the Illinois Department of Public Health (pdf), we currently cannot test you for COVID-19. At this time, we must focus our efforts to those who have an indicated need for testing.

If you have a scheduled clinic appointment, and it is non-urgent, your provider's office will contact you soon to discuss whether your appointment will be rescheduled or canceled. In some instances, an appointment may be completed over the telephone. You will not be billed a no-show fee if you are unable to make your appointment at this time. If you have a new appointment request and it is of a non-urgent nature, please wait to submit the request until we resume normal operations in the following weeks.

If you need to refill your prescription, please contact your pharmacy directly. The pharmacy will contact your provider on your behalf and call you back with details on your prescription order.

If this is a medical emergency, please call 911.

Telehealth Visits

Some UI Health providers are offering telehealth appointments as an option. Clinic staff are reaching out to patients in advance of appointments to discuss your specific options.

Telehealth appointments are conducted through phone or video calls. These appointments allow our providers and staff to provide patients a virtual "at home visit" in place of an in-person appointment. They enable our providers to continue to care for patients and meet their needs during the COVID-19 pandemic.
If you have a video visit scheduled, please click here for instructions.

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