Patient Information

New Patients

To choose a doctor or make an appointment, call 866.600.CARE (2273) or visit this
Online Appointment Request link.

Please have the following information available:

  • Patient name, birth date, address, and phone number
  • Insurance information:
    • The referral authorization number if needed.
    • The name and employer of the insured
    • Insurance identification number, insurance name, address, and phone number
  • Referring physician
    • The referring physician's name, address, and phone number
  • Reason for visit or diagnosis

A customer service representative will assist you with registering and arrange a convenient appointment. If you need to cancel your appointment, please call your doctor's office no later than 24 hours prior to your visit.

Established Patients

Please contact your doctor's office directly to schedule a return appointment. View the contact list here. Please arrive 15 minutes early for your appointment unless otherwise specified.

On the Day of Your Visit

This information will be needed when you arrive for an appointment:

  • The patient's photo ID
  • The patient's insurance card and a referral/authorization if applicable
  • Copayment, if required by patient’s insurance. If you’re unsure, check out this guide on how to read your insurance card and determine your co-pay amount.
  • A list of all of the patient's current medications, with dosage and frequency (or the medication bottles)
  • The patient's medical records, test results, and films from outside providers related to the reason for the visit
  • The name, address, and phone number of the pharmacy the patient uses.

Reception area seating may be limited. If possible please make childcare arrangements and bring only one family member or escort to your visit.

How to Read Your Insurance Card

You may have received a card or other document as proof of your insurance. Your card may look different from the one below but should have the same type of information. Some health plans don’t have cards, but you should have received this information in another way. If your health insurance card has a symbol or information you do not understand, call the customer service number on the card for help. If you didn’t receive a card, contact your health plan to see if you should have. 

The following information may be included on your insurance card or another document from your health plan or state Medicaid or CHIP program. 

  1. Member name and date of birth. These are usually printed on your card.  
  2. Member number. This number is used to identify you so your provider knows how to bill your health plan. If your spouse or children are also on your coverage, your member numbers may look very similar.  
  3. Group number. This number is used to track the specific benefits of your plan. It’s also used to identify you so your provider knows how to bill your insurance.  
  4. Plan type. Your card might have a label like HMO, PPO, HSA, Open, or another word to describe the type of plan you have. These tell you what type of network your plan has and which providers you can see who are “in-network” for you. 
  5. Copayment. These are the amounts that you will owe when you get health care.  
  6. Phone numbers. You can call your health plan if you have questions about finding a provider or what your coverage includes. Phone numbers are sometimes listed on the back of your card.  
  7. Prescription copayment. These are the amounts that you will owe for each prescription you have filled.  

*Most cards will also have customer service and nurse line phone numbers on the back for your reference.