Patients & Visitors

Text Messages (SMS) Terms & Conditions

When you sign up for text messages from UI Health, you are signing up to receive text messages related to your relationship with UI Health, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.

You can opt out of SMS messages by texting STOP to the respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using MyChart or text HELP to the short code for instructions.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at 866.600.2273.

If you are experiencing issues with the messaging program, you can get help directly at
866.600.2273 or view our FAQs below.

Frequently Asked Questions about Text Messages (SMS) from UI Health

How do I sign up to receive texts from UI Health?

To sign up for important text messages including appointment reminders, billing updates, care management support, and MyChart account information, text START to 97247. Message and data rates may apply, and frequency may vary. You can also update your communication preferences in your MyChart account.

1. In MyChart, from the Menu navigate to Account Settings > Communication Preferences.
2. Click the Subscribe button under the Text Message section.
3. Toggle On, Message subscription.

I do not want text message reminders for my appointments. How do I stop them?

UI Health patients can easily opt out of receiving text messages anytime by texting STOP to 97247. All text messages contain instructions on how to opt out.

You can select the types of messages you receive from UI Health. To make changes and update your communication preferences, log into your MyChart account and select Communications Preferences from the main menu.

If you are unable to access MyChart, call 866.600.2273.

I accidentally opted out. What do I do?

You can opt in again by texting START to 97247 or by changing your communication preferences to subscribe to text messages again in MyChart.

How do appointment text messages work?

UI Health patients or their designated proxy will receive appointment confirmation text messages seven days and three days before their appointment if it has not already been confirmed. Patients should review the date and time of each appointment and use the prompts provided in the message to either confirm, reschedule, or cancel the appointment.

If you are seeking an alternate appointment time and have been put on the waitlist by a UI Health team member, you may receive additional text messages offering a different appointment date. By using the prompts provided in the text message, you can either schedule or decline the new appointment. If you choose to reschedule, the new appointment slot will replace your previously scheduled appointment. If you decline the new appointment offer, you will continue to remain on the waitlist until you complete your appointment or are removed from the waitlist.

What happens if I don't respond to the appointment confirmation text message?

Your appointment will remain scheduled if you do not respond to the appointment confirmation text message, but you may get a phone call from the clinic to confirm.

Will this cost me anything?

Texting START to 97247 will not cost you anything additional than possible text messaging charges associated with your cell phone carrier and service plan. Standard text messaging rates will apply.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you.

Message frequency may vary.

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Contact us at 866.600.2273.