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Patient Rights & Responsibilities

At the University of Illinois Hospital, our mission is to leverage a unique combination of clinical care, health sciences education and biomedical research in providing high quality, cost-effective healthcare for the people of the State of Illinois and delivering personalized health in pursuit of the elimination of racial and ethnic health disparities. By understanding your rights and responsibilities as a patient, you help us to accomplish our mission.

As our patient, you have the right to:

Access

  • Contact and speak with the physician or other practitioner who has primary responsibility for your care, treatment and service.
  • Communicate and receive a timely response to your complaints without fear of reprisal.
  • Health Social Work assistance to access child and adult protective and advocacy services.

Respect and Dignity

  • Be treated as an individual, with unique needs and desires.
  • Receive courteous and respectful care free from all forms of physical, verbal, emotional, or sexual abuse, exploitation, harassment or neglect.
  • Be assured of the confidentiality of your medical record.
  • Access and request changes to your medical record.
  • Information regarding who your health information has been shared with according to law and regulation.
  • Confidential discussions, consultations, examinations and treatments in a setting that provides as much privacy as possible taking reasonable precautions.
  • Have your personal privacy respected.
  • Make informed choices about your care and treatment.
  • The right to refuse treatment and be informed by the healthcare team of anticipated outcomes of that refusal.
  • Information about advance directives. The Hospital will provide resources to assist you in preparing a living will or power of attorney upon request.

Coordination of Care

  • Know who is in charge of your care.
  • Know the identity of doctors, nurses and others involved in your care and to know when they are students, residents or other trainees.

Physical Comfort and Safety

  • Receive care in an environment that is clean, comfortable and safe; free from neglect, exploitation and abuse.
  • Receive a timely response to your pain with the goal of maximizing your comfort and functionality.
  • Restraints or seclusion used only when necessary for the safety and well-being of you and others and when less restrictive measures have been determined to be ineffective.
  • Symptom treatment, pain management and patient and family support to maintain psychological and spiritual well-being (applies to terminally ill patients).
  • Refuse or restrict visitors.

Support

  • Express concerns, be listened to and receive appropriate responses without fear of reprisal.
  • Accommodations for your religious/spiritual beliefs and preferences that do not interfere with your well-being or treatment plan.
  • Visitors including but not limited to a spouse, a domestic partner (including a same sex partner), another family member or friend.
  • A support individual of the patient’s choice to be present during the course of stay when it is medically/therapeutically possible, safe, and does not infringe on the rights and safety of others.
  • Access to family and friends outside the hospital through visits, calls or letters.
  • Option of notification of family member, friend or physician of your hospital admission.
  • Access to the Ethics Consult Service to help you in exploring issues and options in making healthcare decisions.

Information, Education and Communication

  • Free and confidential language services to patients and companions whose preferred language is not English to ensure effective communication regarding patient care information and education.
  • Information needed for you to give informed consent, regarding your diagnosis, treatment, likely outcome, benefits and risks, treatment options and expected course of treatment/recovery in a language you understand.
  • Information on clinical trials affecting your care and treatment. You have the right to refuse to participate and refusal will not affect your care and treatment.
  • Read carefully to understand and ask questions about any form before signing.
  • The opportunity to participate in, understand and ask questions about diagnosis, treatment, care plan and discharge.
  • Receive an itemized bill and an explanation of charges in a language you can understand.
  • Receive a copy of your medical record (at your expense) after discharge.
  • Receive copy of Bill of Rights and Responsibilities upon request.

Patient Responsibilities

  • Provide complete and accurate information about your current and past state of health, including past illnesses, hospitalizations and medications you are taking.
  • Provide us a copy of your advance directives.
  • Ask questions when you do not understand what we are saying or asking you to do.
  • Follow the treatment plan as agreed upon with your healthcare team.
  • Leave valuables at home and bring only necessary items for your hospital stay such as glasses, dentures, hearing aids. We are not responsible for lost valuables and personal belongings.
  • Assist us in maintaining a safe environment by informing us if you observe unsafe conditions or practices.
  • Treat healthcare personnel and other patients and families with respect and dignity.
  • Respect the rights and property of healthcare personnel and other patients and families.
  • For your safety and well-being, remain on the clinical unit.
  • Support our healing environment through shared consideration and respect by using civil language and displaying civil conduct.
  • Aggressive behavior will not be tolerated.

The University of Illinois Hospital provides the opportunity for all patients to express their concerns about the quality of care or service they have received through a complaint/grievance mechanism. The Hospital has established a process for the prompt review, investigation and resolution of patient complaints and grievances. The patient or their representative can contact the Patient and Guest Experience Office at 312-355-0101 to file a grievance. The Hospital also has the obligation to disclose the name of the state agency to which the patient may take a grievance.

Illinois Department of Public Health
Central Complaint Registry
525 W. Jefferson Street
Springfield, IL 62761
Monday-Friday  8:30am-5pm 
Phone: 800.252.4343
TTY: 800.526.4372   
E-mail: Dph.Ccr@illinois.gov

In addition, patients may also contact:

The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800.994.6610
Fax: 630.792.5636

Questions about patient rights and responsibilities should be directed to the Patient & Guest Experience Office (PGXO) at 312-355-0101.