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Accessible Care

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The University of Illinois Hospital & Clinics is committed to ensuring care at our facilities always is safe and accessible to all patients and visitors. We have in place the following services and policies to ensure all visits are respectful and accommodating.

Patient Transport Services: Wheelchairs & Patient Escort

Wheelchairs are available in the lobby areas of the main hospital and outpatient clinics. Wheelchair services may be requested at the front desk of the lobby areas. Patient escort services also are available for the visually impaired. These services are available 24/7.

Healthcare Facility Operations & Life Safety

Accessible Restrooms:

  • The hospital has accessible restrooms in the main lobby and the Emergency Department waiting area.
  • The Outpatient Care Center (OCC) has accessible restrooms adjacent to the south elevator lobby on the 2nd and 4th floors

Parking:

  • Disabled parking spaces are available on every level of the parking garages and are located closest to the accessible doors to the elevators. A valid disability placard or license plate must be displayed.
  • Valet parking with wheelchair assistance is available at the entrances of the OCC clinics.
  • Complimentary 2-hour parking is available at metered parking spaces with the display of a valid disability license plate or a meter-exempt permanent placard.

Service Animals:
UI Health provides access to service animals whenever possible. Learn more about UI Health's Service Animal Policy.

Language Services & Resources for Hard of Hearing:
UI Health is committed to inclusive care, including language services to patients that are hearing impaired and/or their companion whose preferred language is not English. To ensure effective communication regarding patient care. Medical language interpreters and sign language interpreters are available upon requests.

Accessible Care Complaints

Complaints and grievances involving discrimination based on Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973 can be referred to the Grievance Officer at 312.355.0101.