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Providing Safe Appointments During COVID-19

Chief Medical Officer Dr. Terry Vanden Hoek and Chief Quality Officer Dr. Susan Bleasdale explain some of the new safety updates at our facilities.

Your safety and health are our highest priorities. We recognize that the COVID-19 pandemic has changed many aspects of your life — including how you receive healthcare.

Going to the doctor is an important part of staying healthy. Now - more than ever it is important to be proactive about your health and healthcare needs.

During the COVID-19 pandemic, the University of Illinois Hospital & Clinics continues to remain open to serve the healthcare needs of our community. We have been continuously adapting to protect the health and safety of our patients, visitors, and staff.


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Staying Healthy

Even though the pandemic is ongoing, it is still important you continue to get the care you need. You should not put off any appointments especially if you have a chronic condition such as diabetes, asthma, or heart disease.

If you are not feeling well, do not let your condition get worse. Make an appointment to get checked out with a provider as soon as possible.

Request an Appointment

To request an appointment, call 866.600.2273 or fill out an appointment request form.

For Blood Work

As part of our new safety precautions, blood draw services require an appointment. To schedule an appointment, please call 312.355.7522. Some same-day appointments are available.


If you need to refill your prescription, please contact your pharmacy directly. The pharmacy will contact your provider on your behalf and call you back with details on your prescription order.

Resuming Time-Sensitive Procedures

We are beginning to resume some procedures that have been paused in accordance with Illinois’ stay-at-home guidance. Your physician’s office will call you directly to:

  • Discuss rescheduling your postponed surgery or procedure.
  • Help you reschedule your pre-surgery appointments.
  • Resume conversations you and your provider had regarding upcoming surgeries or procedures not yet scheduled.

Protecting Your Health & Safety

Your Health and safety are our highest priorities. We are taking all of the necessary steps possible to keep you safe and healthy when you come to UI Health.

To help reduce the risk and spread of infections, we have put into action several measures to protect our patients, providers, and staff. This includes, but is not limited to, the following:

Symptom Screening
Upon arrival, patients are screened for COVID-19 symptoms and have their temperature taken. This is to help protect all those entering our facilities. All employees also get their temperature taken.

Universal Masking
Everyone is required to wear a mask while at UI Health. A mask will be provided for you if you do not have one.

Enhanced Cleaning
We have updated our cleaning protocols to regularly clean public spaces and hard surfaces.

Social Distancing 
We have incorporated social distancing practices into our clinical areas to allow proper space between individuals.

Visitor Limitations 
Visitor Limitations are in place with expectations for certain patient groups.