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Visitor Limitations

(Effective March 12, 2021, until further notice)

Visitation guidelines have been modified to enhance patient visitation while preserving the health and safety of our patients, staff, and visitors.  We recognize the benefit of having loved ones being a part of the healing process.  We are allowing (1) visitor per patient per day for patients who are not in COVID-19 isolation.  Some restrictions and exceptions remain in effect as outlined below.  We will continue to evaluate and adjust our policy with the guidance of our infectious disease experts, city and state public health officials.

The following visitation protocols remain in effect:

  • Visitors must be 18 years or older. Exceptions may be granted for end-of-life visitation.
  • All Visitors must undergo temperature and symptom screening upon arrival, wear a hospital-issued mask, perform hand hygiene, and follow all infection prevention rules and instructions provided by staff.  Masks will be provided at all entry points at all times.
    • Visitors will be screened for symptoms (including but not limited to cough, shortness of breath, and fever) and contact with an individual confirmed to have COVID-19.
    • Anyone who has a fever or is showing signs of illness during screening or during visitation will not be allowed to visit or accompany the patient.
  • Support Person Visitor/Overnight Stay: A designated visitor is permitted to remain during the inpatient stay as a support person providing that patient has a developmental delay and/or a condition resulting in an inability to make independent decisions and requires a support person.  Approved overnight visitors must complete a COVID Test in the ED.  For prolonged inpatient stays, repeat testing will be done for the visitor on a weekly basis (every 7 days) until the patient is discharged.

In support of critical and special needs, patient visitation is allowed with exceptions in the following areas listed below:

  • Women in labor and post-delivery can have one visitor present at all times.
  • Patients under 18 or with developmental delay resulting in an inability to make independent decisions can have one support person.
  • Patients with disabilities who require a reasonable accommodation can have one support person.
  • Patients who are not in COVID isolation and who are at end-of-life may have a maximum of two visitors at a time. They must remain in the room and visitation must be scheduled ahead of time. If death is not imminent within 24 hours; the visit is limited to two hours.  If death is imminent, the visitors may remain until death.  

Emergency Travel Order

Visitors to UI Health must follow the quarantine and testing protocols established by the City of Chicago Emergency Travel Order. With UI Health's safety and screening protocols in place and adherence to the CDC guidelines, we can extend the following exceptions:

  • Visitors who accompany children under 18 years old
  • Visitors who accompany patients for surgery or procedures
  • Visitors who accompany those with a disability or other health condition that warrants a support person

For more information about the Emergency Travel Order and further guidance, visit Chicago.gov


  • One parent (here within refers to parent/guardian/family member 18 years or older) per patient is allowed. The parent needs to wear a mask at all times. A hospital-grade mask will be provided upon admission.
  • Parents will be screened by temperature check and symptom review on entry to the medical center and temperature screens daily on the unit.
  • The parent may not leave the room
  • Staff will document on "Support person Temperature Log" daily at 3 pm
  • One parent can stay with the patient overnight, as ordered by the attending physician.
  • If the parent has a fever and/or symptoms of acute illness, they will need to leave the hospital. At this time, a different parent is allowed to replace the primary parent.
  • If a parent has had COVID-19 or leaves the hospital sick, they cannot visit until all the following criteria are met:
    • 10 days since the onset of illness
    • 72 hours since last fever without fever-reducing medications

Labor & Delivery/Mother Baby and Neonatal ICU

  • L&D/Mother Baby may have one designated visitor according to established NICU leadership team.
  • Neonatal ICU & Intermediate Care Nursery (ICN) welcomes inpatient asymptomatic mothers confirmed negative for COVID-19 at UI Health, to visit their infant(s) at appointed times.
  • Neonatal ICU/ICN has visitation by appointment only.  Parents must have a negative COVID-19 test done weekly to schedule visitation. 

Psychiatry Units (Adults and Adolescent)

  • Adolescent psychiatry unit - visitation by departmental exception only
  • Adults psychiatry unit - visitor provides a password
    Hours: Monday through Friday 6:30 pm to 8 pm 
               Weekends 1 pm to 2 pm and 6 pm to 8 pm

Outpatient Visitors

  1. Outpatient Care Center (OCC) — no visitors
  2. Surgical Services — visitation by departmental exception only
  3. Emergency Department — visitation by exception only. Refer to visitation exception criteria.
  4. Hospital imaging – no visitors

Exceptions to the no visitor policy for Outpatient Visitors include:

  • Patients under the age of 18 can have one support person.
  • Patients with disabilities or other health conditions that require a reasonable accommodation can have one support person.
  • Patients needing transportation home after visit/procedure can have one support person.
  • Visitors may be asked to wait somewhere other than the waiting room or lobby and then will be contacted once the patient is ready for pickup.