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Visitor Limitations

(Updated April 8, 2022)

We recognize the benefit of having loved ones as part of the healing process.  Our guidelines have been modified to enhance patient visitation. We will continue to evaluate and adjust our policy with the guidance of our infectious disease experts, City and State public health officials.  As a reminder, some general exceptions and restrictions remain in effect as outlined below.

  1. Visitors must be 18 years or older. Exceptions may be granted for end-of-life visitation.
  2. All Visitors must undergo temperature and symptom screening upon arrival, wear a procedure mask or a 2-ply cloth mask covering the nose and mouth, and follow all infection prevention rules and instructions provided by staff. Ventilated masks and neck gaiters do not provide required protection and are therefore not acceptable masking options.
  3. Masks will be provided at all entry points at all times.
  4. Visitors will be screened for symptoms (including but not limited to cough, shortness of breath, and fever) and contact with an individual confirmed to have COVID-19.
  5. Anyone who has a fever or is showing signs of illness during screening or during visitation will not be allowed to visit or accompany the patient.
  6. Patients under 18 or with developmental delays resulting in an inability to make independent decisions can have one support person.
  7. A support person may be necessary to provide emotional support and/or facilitate communication between the patient and hospital personnel. The patient or legal guardian may designate two support people, but only one support person may be present at any given time. Patients with intellectual and/or developmental disabilities or cognitive impairments may have a support person to accompany them during their stay.

Inpatient Visitation for COVID-Negative Patients

  1. Patients may have 2 visitors per day during the hours of 10 am – 7 pm.
  2. Visitors may visit the cafeteria and must follow all cafeteria guidelines.
  3. Patients who are at end-of-life may have a maximum of two (2) visitors at a time. If death is imminent, the visitors may remain until death.

Pediatric Visitation

  1. Two support persons 18 years or older are allowed to be at the bedside. One support person is allowed to be at the beside from 7 pm – 10 am.
  2. Visitor must wear a mask at all times when staff is present in the room.
  3. If the visitor has a fever and/or symptoms of acute illness, he/she will need to leave the hospital.
  4. If a visitor has had COVID-19 or leaves the hospital sick, he/she cannot visit until all the following criteria are met:
    • 10 days since the onset of illness
    • 72 hours since last fever without fever reducing medications

Labor & Delivery/Mother Baby/Antepartum, OBER, and Neonatal ICU

  1. Labor & Delivery visitation allows for 2 designated visitors per calendar day. Visitation is open 24 hours/day.
  2. Mother baby/Antepartum may have one designated visitor that may remain with the patient overnight in Mother Baby/ Antepartum, a second designated visitor per calendar day between the hours of 10am-7pm.
  3. OBER patients may have 1 visitor. Visitation is open 24 hours/day.
  4. Doula's are allowed as a second support person for a patient in Labor & Delivery and may remain throughout the delivery process. Visitation for the doulas within Antepartum/Mother Baby will be during normal hospital visitation hours of 10 am - 7 pm.
  5. Neonatal ICU & Intermediate Care Nursery (ICN) welcomes mother and one designated support person, both asymptomatic and confirmed negative for COVID-19.
  6. Mother and designated support person must have a negative COVID-19 test completed biweekly. Fully vaccinated individuals are exempt from testing.

Psychiatry Units (Adults and Adolescent)

Adolescent psychiatry unit - visitation by exception only, password required
Adult psychiatry unit - visitation by exception only, password required
Hours: Monday–Friday 6:30–8 pm
Weekend Hours: 1–2 pm, 6–8 pm

Outpatient Visitation

  • Ambulatory Clinics – One visitor 
  • Center for Women's Health - One support partner per visit
  • Patients under the age of 18 can have two parents/guardians

Surgical Services – One visitor for adult surgical patients and two visitors for pediatric surgical

Emergency Department - One visitor  

Hospital Imaging – One visitor for adult patients and two visitors for pediatric patients. For GI patients, visitation is by exception only.

Inpatient Visitation for Patients in COVID-19 Isolation

UI Health is committed to providing patients and families with the best experience. We understand that connecting with loved ones is an important part of the patient's healing process, and we are providing limited visitation for patients in isolation for COVID-19 infection.

Daily & End of Life (EOL) Visitation Procedures for patients in isolation for COVID-19 infection

  • Notification of the visit is communicated to hospitality services and nursing leadership via the visitation by exception process.
  • A recognizable badge will be given to each visitor and must be worn during the duration of the visit. (RED with a C in it)
  • Visitors must be at least 18 years of age.
  • Visitors must follow all infection prevention rules and instructions provided by staff, including wearing an N95 mask, gowns, gloves and protective eye shields throughout the duration of the visit.
  • Nursing personnel will escort the visitor(s) to the room and provide assistance with proper PPE usage prior to entering the room.
  • Visitors are only allowed to go to the patient's room and must exit the Hospital once the visit has concluded. Visitors are not allowed to frequent other areas of the Hospital.
  • Anyone who fails to adhere to infection prevention rules, has a fever or is showing signs of illness during screening will not be allowed to visit.

Daily Visitation Guidelines for Patients in isolation for COVID-19 infection

  • One person per patient per day is allowed for a maximum of two hours per day.
  • All visits are scheduled at least 24 hours in advance of the visit date and time. A 2-hour visit is allowed between the hours of 11 am – 2 pm or from 4:30 pm to 6:30 pm.

End of Life (EOL) Visitation Guidelines for patients in isolation for COVID-19 infection

If it is determined that a patient is at the EOL, a structured and timed visitation will be arranged with the family. The number and age of the visitors are confirmed prior to the visit, allowing adequate preparation by the nursing unit. EOL visitation may be granted for visitors under the age of 18 years of age.

Two visitors are allowed to visit the patient at a time to accommodate family visitation and minimize transmission risks. Visitors must remain in the patient's room for the duration of the visit, and must exit the Hospital once the visit has concluded. Exceptions can be granted for two people to stay until the patient expires.

Pediatrics: For COVID+/PUI Pediatrics, Intermediate and Intensive Care Units in 5W

  1. One parent (here within refers to parent/guardian/family member 18 years or older) per patient is allowed. The parent needs to wear a mask at all times when staff is present in the room. Hospital grade mask will be provided upon admission.
  2. Parents will be screened by temperature check and symptom review on entry to the medical center and temperature screens daily on the unit.
  3. The parent may not leave the room.
  4. Staff will document on "Support Person Temperature Log" daily at 3 pm.
  5. One parent can stay with the patient overnight as ordered by the attending physician.
  6. If the parent has a fever and/or symptoms of acute illness, he/she will need to leave the hospital. At this time, a different parent is allowed to replace the primary parent.
  7. If a parent has had COVID-19 or leaves the hospital sick, they/she cannot visit until all the following criteria are met:
    • 10 days since the onset of illness
    • 72 hours since last fever without fever reducing medications

Staff Process & Guidance for Inpatient Visitation for Patients in COVID-19 Isolation

Patient Family Communication

  • Emergency Room Admissions: The patient and family are informed by the ED nurse staff that UI Health is supporting timed and structured visitation. ED nurse staff will inform the patient/family that personnel from the admitting unit and/or the provider will notify the patient/family about further details and procedures.
  • A flyer explaining visitation guidelines is provided to the patient/family.
  • Nursing Units: Personnel (provider, resident, nursing personnel) will coordinate visitation time, review the visitation guidelines with the patient and expected visitor(s). The charge nurse or nursing designee will complete the on-line COVID-19 visitation form.

Emergency room staff, nursing unit personnel, and hospitality and concierge services informs the patient or visitor(s) of the following visitation guidelines for COVID-19 positive patients:

  • The Visitor must be at least 18 years of age. Anyone who has a fever or is showing signs of illness during screening will not be allowed to visit.
  • One person, per patient, per day is allowed for a maximum of two hours between the hours of 11 am – 2 pm or from 4:30–6:30 pm.
  • All visits must be scheduled at least 24 hours in advance of the visit date and time.
  • The Visitor will enter and exit through the Main Hospital Building (1740 W. Taylor St.)
  • The Visitor must follow all infection prevention rules and instructions provided by staff, including washing/sanitizing your hands on arrival and when leaving, wearing an N95 mask, gowns, gloves and protective eye shields throughout the duration of the visit. Anyone who fails to follow infection prevention rules will not be allowed to visit. Compliance with the Center for Disease Control COVID-19 infection prevention guidelines may still present a potential risk for exposure to COVID-19.
  • Anyone who has a fever or is showing signs of illness during screening will not be allowed to visit.
  • The Visitor is only allowed to go to the patient's room and must exit the Hospital once the visit has concluded. Visitors are not allowed to visit other areas of the Hospital.

Hospitality & Concierge Services

  • Review and prepare to respond to the online form- "Visitation- COVID-patients"
  • Review and reinforce structured visitation hours and guidelines with all visitors.
  • Provide a copy of the guidelines to the visitor(s).
  • Inform visitor to report to the nursing station of the designated unit.
  • Notify the unit of the visitor's arrival and provide the "Red Pass"

Security & Supervision

  • Provide notification of the visitation guidelines to the security staff emphasizing the visitation guidelines particularly: the visitation window, the red pass, and that no visitation of other areas of the facility is allowed.
  • Provide security at the North entrance of the hospital building to prevent cafeteria and Gift shop visits.
  • Provide notification to staff of the two types of visits: Daily and End of Life.
  • In both cases the visitor(s) will wear a recognizable pass which will be red with the letter C written on it as indicated below.