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Patient Rights & Responsibilities

At the University of Illinois Hospital, our mission is to leverage a unique combination of clinical care, health sciences education and biomedical research in providing high quality, cost effective healthcare for the people of the State of Illinois and delivering personalized health in pursuit of the elimination of racial and ethnic health disparities. By understanding your rights and responsibilities as a patient, you help us to accomplish our mission. 

As our patient, you have the right to considerate and respectful care...

  • To be treated with respect and regard for your psychosocial, spiritual and cultural beliefs and the ability to exercise those beliefs and practices that do not interfere with the well-being of others or you treatment plan
  • Acceptance and dignity. The University of Illinois Hospital is a community of healthcare providers who welcome, serve and respect all people without regard to race, color, gender identity, national origin, religion, disability, handicap, age, veteran status, sexual orientation or any other status protected by  law
  • Treatment, service and referrals as needed. If we cannot meet your needs or you request a transfer, we will coordinate a transfer. Coordination will include providing you with complete information regarding the transfer, available options in lieu of a transfer and agreement by the receiving  facility to accept the transfer
  • Prompt notification of your hospitalization to your personal physician and family members or representative
  • Language services so that you can understand and make informed decisions regarding  your care
  • Information about any relationship the hospital and/or clinic has to other healthcare or educational institutions as it is related to your care

As our patient, you have the right to information about your treatment and the healthcare team...

  • Information regarding your illness, treatments, likely outcomes, benefits and risks
  • To be involved in decision making regarding your plan of care and treatment
  • Information regarding alternative care when hospital care is no longer appropriate
  • In the event of an unanticipated outcome, disclosure of the unanticipated outcome
  • To know the identity of doctors, nurses and others involved in your care and to know when they are students, residents or other trainees
  • Information on proposed clinical trials affecting your care or treatment. You have the right to refuse to participate. This refusal will not affect your continued care and treatment

As our patient, you have the right to make decisions about your care...

  • Information necessary for you to give informed consent. The information includes explanation of treatment with its associated risks and benefits and alternatives to the treatment
  • Information on advanced directives. The hospital will provide a resource to assist in preparing a living will or power of healthcare attorney as requested
  • To have the right to refuse treatment and care and be informed by the healthcare team of medical outcomes of that refusal
  • In the event you cannot make decisions about your care, the hospital will respect your surrogate decision maker's right to make decisions on your behalf in accordance with law and regulation.
  • To allow a family member, friend, or other support individual to be present with you for emotional support during the course of stay
  • Upon request by you or your family, the hospital's Ethics Consult Service will help you and your care team explore options and issues including use and withdrawal of life-sustaining treatments

As our patient, you have the right to be comfortable and safe...

  • Assessment and management to relieve your pain while maintaining your level of function
  • To receive care in a safe setting and be free from all forms of abuse and harassment
  • Restraints or seclusion to be used only when needed for the safety and well-being of you and others

As our patient, you have the right to privacy and confidentiality...

  • Confidential discussions, consultations, examinations and treatments in a setting that provides as much privacy as possible
  • Your medical records to be confidential unless your permission is given to release them
  • To access or request amendment to disclosures of your health information
  • To refuse or restrict visitors
  • Be informed of hospital rules that apply to your conduct as a patient
  • To receive and review an explanation of your bill, regardless of payment source

Patient Responsibilities: To ensure you receive the best clinical care, outcomes and experiences available, you are responsible for...

  • Providing accurate and complete information regarding your health, past illnesses, hospitalizations, medication use and advanced directives you have prepared
  • Asking questions if you don't understand information and instructions provided
  • Participating in the care and treatment plan as greed to with your healthcare team
  • Adhering to hospital rules as they affect patient care such as the rights and respect for the property of other patients and staff, helping to limit noise, helping to limit the number of visitors for safety and noise control and compliance with our smoke-free environment policy
  • Providing complete and accurate information on payment sources and working with the Hospital to arrange payment for services rendered

The University of Illinois Hospital provides the opportunity for all patients to express their concerns about the quality of care or service they have received through a complaint/grievance mechanism. The hospital has established a process for the prompt review and resolution of patient complaints and grievances. The patient or their representative can contact the Patient & Guest Experience Office at 312-355-0101 to file a grievance. The hospital also has the obligation to disclose the name of the state agency to which the patient may take a grievance.

Illinois Department of Public Health
Central Complaint Registry
525 W. Jefferson Street
Springfield, IL 62761
Monday-Friday  8:30am-5pm 
Phone: 800.252.4343
TTY: 800.526.4372   
E-mail: Dph.Ccr@illinois.gov

In addition, patients may also contact:

The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800.994.6610
Fax: 630.792.5636