Patients and Visitors

ClearSpring Member FAQ

Notice to ClearSpring Health Plan Patients

FAQ About Changes to Accepted Insurance

Beginning June 1, 2026, UI Health and the University of Illinois Physicians Group (UIPG) will no longer be an in-network provider with ClearSpring Medicare Advantage. 

Below are Frequently Asked Questions (FAQs) that will assist you with concerns you may have regarding this transition. If you would like to speak to one of our Customer Care Center Representatives, they are available from 8 am to 6 pm, Monday through Friday. Please call 866.600.2273 with any questions.

I received a letter stating that I have insurance with ClearSpring Medicare Advantage, but I don’t have coverage with them, why did I get this?
Please disregard the letter if you are not insured through ClearSpring Medicare Advantage.
Click here for a listing of health plans that UI Health is contracted with.

What if I am currently undergoing ongoing treatment with a UIPG physician?
When certain events happen in your life, like you move or lose other insurance coverage, you are able to make changes to your Medicare plan. These times are called Special Enrollment Periods. Rules about when you can make changes and the type of changes you can make are different for each Special Enrollment Period. As part of this Special Enrollment, you can choose a new insurance plan until May 31, 2026.  This includes either a new Medicare Advantage plan or original Medicare with a Part D plan. When you change plans, coverage will begin the first day of the month after you switch. To see if you qualify, visit Medicare.gov or call 1.800.MEDICARE.
Click here for a list of Medicare Advantage health plans that UI Health is contracted with.

Why am I being notified by UI Health that my scheduled appointment after June 1, 2026 may be canceled?
We contacted you due to the change in our network status with ClearSpring Medicare Advantage and wanted you to be aware that after June 1, 2026, UI Health will no longer accept ClearSpring Medicare Advantage.
Click here for a list of Medicare Advantage health plans that UI Health is contracted with.

What physicians are part of the University of Illinois Physicians Group (UIPG)?
UIPG has over 1,400 of the nation’s leading physicians.
Click here for a complete list of physicians.

Why is the University of Illinois Physicians Group (UIPG) leaving the ClearSpring Medicare Advantage network?
Clear Spring Health has decided to exit the Medicare Advantage business in all states where it operates effective May 31, 2026.

What is Continuity of Care?
Continuity of Care is a process by which the member has a right to continue seeing a doctor for a defined period of time, even if the doctor is not participating in the health plan that the member selects. ClearSpring has confirmed that the member’s new health plan must honor all active care plans for a period of 90 days, even if the provider is out-of-network.

For Medicare Advantage Members: What is a "Special Enrollment Period"?
When certain events happen in your life, such as if you move or lose other insurance coverage, you may be able to make changes to your Medicare health and drug coverage. These times when you can make changes are called Special Enrollment Periods. Rules about when you can make changes and the type of changes you can make are different for each Special Enrollment Period. To see if you qualify for a special enrollment period, visit Medicare.gov or call 1.800.MEDICARE.

Still Have Questions?
Please feel free to contact us by calling 866.600.2273 with any questions. We are available to help navigate your care during this time. If you have specific questions about your coverage, we encourage you to contact ClearSpring Medicare Advantage at the number located on the back of your insurance card.