Call Us 866.600.CARE


Specialty Pharmacy Services

URAC AccreditedOur Pharmacy Location

Wood Street Pharmacy
Ambulatory Care Pharmacy Services
840 South Wood St, Suite 163
Chicago, IL 60612

Hours of Operation
7 am - 7 pm,  Monday - Friday
9 am - 3 pm,  Saturday

For REFILLS and ORDER STATUS, questions,
comments and concerns we can be reached at:

Telephone 312.996.5224
Fax 312.277.6609
Email sps@uic.edu

Refill Requests

Prescription refills are easy with SPS and SPS manages the refills with your doctor.  We do not want you to miss taking your medications.  Before each refill, a member of our staff will contact you to see if you have any medication remaining.  They will ask you if you are having any side effects or changed in your medication condition.  Please tell us if the medications your doctor wants you to take have changed or if you are having any issues with your insurance.

If you need a medication refill before the refill time, please contact the SPS staff for help at least one week before you need it.

SPS follows IL State Laws when filling medications with generics.

Adverse Drug Reactions

If you think you are having a reaction or side effect from a medication, please contact the pharmacist at SPS and your doctor as soon as possible.

Medical Emergency

In case of a medical emergency, PLEASE CALL 911 or your local emergency service to get help quickly.

Shipping and Deliveries

SPS couriers all medications (refrigerated and non-refrigerated) so you can get your medications on time.  All packages need an adult to sign when they are delivered (if you do not have a signature waiver on file with SPS).  SPS packs and ships all medications in a way that makes sure they remain at the temperature they need to be at.

Most injectable medications need refrigeration. Make sure to open your package as soon as you get it and store the medication properly until you are ready to use it.

If the package looks damaged or if it is not in the correct temperature range, please let us know right away.

Emergency Preparedness

The SPS staff works hard to make sure you get your medications and related services as prescribed, 24 hours a day, 365 days a year.

If there is:

  • An emergency for you: we can try to deliver the medication on the same day.
  • A natural disaster or emergency in the Chicagoland Area that will not allow us to deliver your medication from our main location: SPS will deliver the medications from other locations to make sure you do not miss a single dose.
  • An emergency in your area that will make it hard to deliver your medication: Contact SPS, your doctors, or go to the local emergency room to get your medications.

Financial Responsibility and Financial Assistance

Before your care begins, the SPS staff will inform you of any cost which you will need to pay if any portion of your medication is not covered by insurance, Medicare, Medicaid or other third-party provider sources.  

We will tell you of possible out-of-pocket costs, such as deductibles, co-pays, co-insurance, annual and life-time coinsurance limits and changes that could happen during the enrollment period.  If changes occur, the SPS staff will let you know as soon as possible.

Insurance Claims

SPS will automatically submit claims to your health insurance on the date that your prescription is filled.  You will be told verbally if you need to pay for any potion if the prescribed medication.  Please tell the SPS of any changes in your billing address or insurance information right away.

If the claim is rejected, the SPS staff will tell you so that we can work together to solve the issue. If we are not able to resolve the issue, our staff will give you information on how to file a claim.

Co-Payments

In most cases, SPS has to get all insurance co-payments before your medication is sent out for delivery.  Co-payments can be paid by Visa, MasterCard, American Express, Discover Card and by check.

Co-pay Assistance Referral Program

SPS has a program to help you with your co-pay so that you do not miss taking your medication.  We do not want you to go to the emergency room or be hospitalized if you can avoid it by taking your medications.

Returns

SPS does not take back any medications given to you at this time. Please contact your SPS staff at 312.9965224 for more information on options to return medications.

Recalls

If a medication is recalled, the pharmacy will follow what the FDA or manufacturer says.

Transfers

If you feel SPS is not able to satisfy your prescription needs, we can transfer your prescription to your pharmacy of choice.  Please call us at 312.996.5224.

If SPS cannot fill your medication for you, an SPS pharmacist will transfer your prescription to another specialty pharmacy that can and we will let you know of this transfer.

Benefits and Limitations of the Program

SPS works closely with your doctor and care team to make sure that you get the best possible care.  Certain things may limit the success of the program.  You must be willing to follow directions or participate in a plan of care.  Please let us know whether you can clearly understand your plan of care and what is expected of you.  Please notify SPS of any changes in your care.

Concerns/Suspected Errors

If you need to tell us if you are unhappy with our services, please use the Compliments and Complaints form in that you may receive from any SPS personnel.  You can also call us at 312.996.5224 to be helped right away.

If you want to know more about our services or would like to speak to SPS staff, call us at 312.996.5224, email us at sps@uic.edu  

For additional information on specific diseases and medications, please click on the following hyperlinks:

Rheumatoid Arthritis
Juvenile Arthritis
Adult Onset Stills Disease
Behcet's Disease
Ankylosing Spondylitis 
Crohn's Disease
Ulcerative Colitis 
Hepatitis C Virus
Multiple Sclerosis
Pulmonary Arterial Hypertension
Growth Hormone Deficiency
Sarcoidosis
Raynaud's Phenomenon
Psoriasis
Injection Information