Patients and Visitors

Preparing for Your Visit

From the moment you check in to the moment you are discharged to go home, our goal is an easy and comfortable experience.

When preparing for your upcoming patient visit at UI Health it is important to remember the following for your appointment: 

Outpatient Care 

When visiting one of our two outpatient care locations, please be sure to have everything you need for a smooth process.

Appointment Checklist

• Photo ID
• Insurance card and or referral
• Current medication information
• Related medical records
• Make note of your appointment date
• Arrive at least 15 minutes before your appointment time

Outpatient Care Center 
The Outpatient Care Center (OCC) at UI Health is a state-of-the-art facility that is home to 21 primary and specialty care clinics.

Specialty Care Building (SCB)
Our new Specialty Care Building (SCB) is an advanced care center providing outpatient surgery as well as clinic visits.

Click Here for a Full List of Outpatient Clinics and Services.
For information about outpatient appointments, call 866.600.CARE (2273). Click here for more helpful numbers.

About the Bruno & Sallie Pasquinelli Outpatient Surgery Center

The Bruno & Sallie Pasquinelli Outpatient Surgery Center is UI Health’s new center for same-day surgery and robotic surgical procedures. With an anesthesia clinic, eight procedure rooms, 24 pre-/post-operation bays, and a direct connection to the University of Illinois Hospital’s surgery center, the Bruno & Sallie Pasquinelli Outpatient Surgery Center is designed to provide you with safe, expert care.

Without the need for an overnight hospital stay and a potentially quicker recovery at home, UI Health is your destination for robotic and same day surgery.

Click here for a full list of outpatient clinics and services. 

For information about outpatient appointments, call 866.600.CARE (2273). Click here for more helpful numbers. 

Hospital Stay & Inpatient Care

If your next healthcare visit or procedure with us involves an overnight or extended stay, planning and knowing what to expect can help ease your mind and concerns. 

Below are lists of items we recommend you do and do not bring during your stay. 

What to bring

• Photo ID, such as a driver's license or state ID
• Insurance card and information
• Names and phone numbers of emergency contacts such as family members or friends 

Personal items you can bring 

• Pajamas, robe, slippers, and socks for your comfort
• Toiletries, such as shampoo, toothbrush, toothpaste, and lotion
• Comfortable clothes to wear home
• Glasses and contact lenses
• Assistive devices such as walkers, crutches, canes, hearing aids or that are clearly labeled with your name

Do not bring

• Valuables, such as jewelry or a large amount of cash
• Personal electrical appliances such as hair/blow dryers, curling irons, electric shavers/trimmers, heating pads, television sets, and radios

Discharge Lounge 
UI Health wants to make the discharge process easy and comfortable for all patients. Our team is available to help you arrange your plans to get home. If you are waiting for transportation or pick-up after discharge, we welcome you to wait in our discharge lounge. Amenities include recliners, charging stations, and Wi-Fi among other accommodations.  

At the end of your stay, remember to

• Collect all your belongings before leaving
• Ask your nurse any clarifying questions about medication
• Inform family members of discharge lounge location
• Arrange for a ride to pick you up from the discharge lounge before you are discharged
• Practicing social distancing and the use of face coverings are required

University of Illinois Hospital
1740 W. Taylor St.
Chicago, IL 60612
Directions 

Hospital Hours
Monday - Friday, 12 pm to 8 pm

For information about an inpatient stay call, 312.996.4939

How to Read Your Insurance Card 

You may have received a card or other document as proof of your insurance. Your card may look different from the one below but should have the same type of information. Some health plans don’t have cards, but you should have received this information in another way. If your health insurance card has a symbol or information you do not understand, call the customer service number on the card for help. If you didn’t receive a card, contact your health plan to see if you should have. 

The following information may be included on your insurance card or another document from your health plan or state Medicaid or CHIP program. 

1. Member name and date of birth. These are usually printed on your card.  
2. Member number. This number is used to identify you so your provider knows how to bill your health plan. If your spouse or children are also on your coverage, your member numbers may look very similar.  
3. Group number. This number is used to track the specific benefits of your plan. It’s also used to identify you so your provider knows how to bill your insurance.  
4. Plan type. Your card might have a label like HMO, PPO, HSA, Open, or another word to describe the type of plan you have. These tell you what type of network your plan has and which providers you can see who are “in-network” for you. 
5. Copayment. These are the amounts that you will owe when you get health care.  
6. Phone numbers. You can call your health plan if you have questions about finding a provider or what your coverage includes. Phone numbers are sometimes listed on the back of your card.  
7. Prescription copayment. These are the amounts that you will owe for each prescription you have filled.  

*Most cards will also have customer service and nurse line phone numbers on the back for your reference.