Patients and Visitors
Patient Information
- MyChart
- Preparing for Your Visit
- Accessible Resources and Services
- Medical Records Requests
- Billing & Pricing
- Financial Assistance
- Care Coordination
- Pastoral Care Services
- Patient and Family Advisory Committee (PFAC)
- Patient Safety and Policies
- Patient Rights
- Health Information Exchange
- Personal Health Care Resources
- Transportation Guide
Visiting a Patient
Masking Guidance
Health Insurance Information
Locations & Directions
Mile Square Health Center (MSHC)
Vendor Information
Helpful Numbers
Patient Information
UI Health strives to create a healing environment for all patients and visitors. Our staff is here to help make your visit to our hospital and clinics as convenient as possible.
Additional Resources & Helpful Information
Accessible Resources & Services
UI Health is committed to ensuring care and services at our facilities are safe and accessible to all patients and visitors.
Patient Rights & Responsibilities
We strive to deliver exceptional health care and service for all patients and families. Click here for information that will assist you and your family during your stay.
Hospital Map & Amenities
More information about the hospital, clinics, and amenities that are available on the first floor of the hospital.
Food & Dining
Located on the first floor of the hospital, the Garden Café, Jive 'N' Java, and vending machines are available for all your dining needs.
Parking & Public Transportation
Information about our on-site parking services, parking garages, and public transportation that comes directly to our medical campus.
Pharmacy
Our on-site pharmacies have a full range of services to assist our patients and their caregivers.
Pastoral Care Services
Chaplains offer spiritual, emotional, and religious support 24 hours per day, seven days per week to patients, families, and staff.
Billing & Pricing
Our account representatives are ready to answer your billing questions or to help you make a payment. Pricing information is available upon request.
Financial Assistance
UI Health provides financial assistance for uninsured patients that meet certain requirements.
Medical Records Request
Click here to request medical records and copies of your medical history at UI Health.
Patient & Guest Experience
To report compliments, complaints/grievances regarding care and services received at UI Health please call 312.355.0101.
Language & Communication Services
Available upon request. Please call 312.996.3610 for more information.
Contemplation Room
Located on the second floor of the new Atrium. The Contemplation Room is reserved exclusively for quiet reflections and prayer. This space is open 24/7/365 to all visitors and employees. To request Pastoral Care service, please call 312.996.0296.
Illinois Medical District Guest House
UI Health is a proud partner of the Illinois Medical District (IMD) Guest House Foundation to provide affordable housing services for those who must travel to receive healthcare at UI Health.
Compliments & Complaints
Tell us about your most recent experience with UI Health.
