Patient Information

UI Health strives to create a healing environment for all patients and visitors. Our staff is here to help make your visit to our hospital and clinics as convenient as possible.

Additional Resources & Helpful Information 

Accessible Resources & Services

UI Health is committed to ensuring care and services at our facilities are safe and accessible to all patients and visitors. 

Patient Rights & Responsibilities

We strive to deliver exceptional health care and service for all patients and families. Click here for information that will assist you and your family during your stay. 

Hospital Map & Amenities

More information about the hospital, clinics, and amenities that are available on the first floor of the hospital.

Food & Dining

Located on the first floor of the hospital, the Garden Café, Jive 'N' Java, and vending machines are available for all your dining needs.

Parking & Public Transportation 

Information about our on-site parking services, parking garages, and public transportation that comes directly to our medical campus. 


Our on-site pharmacies have a full range of services to assist our patients and their caregivers. 

Pastoral Care Services

Chaplains offer spiritual, emotional, and religious support 24 hours per day, seven days per week to patients, families, and staff.

Billing & Pricing 

Our account representatives are ready to answer your billing questions or to help you make a payment. Pricing information is available upon request. 

Financial Assistance

UI Health provides financial assistance for uninsured patients that meet certain requirements.

Medical Records Request 
Click here to request medical records and copies of your medical history at UI Health.

Patient & Guest Experience 
To report compliments, complaints/grievances regarding care and services received at UI Health please call 312.355.0101

Language & Communication Services 
Available upon request. Please call 312.996.3610 for more information.

Contemplation Room
Located on the second floor of the new Atrium. The Contemplation Room is reserved exclusively for quiet reflections and prayer. This space is open 24/7/365 to all visitors and employees. To request Pastoral Care service, please call 312.996.0296.

Illinois Medical District Guest House 
UI Health is a proud partner of the Illinois Medical District (IMD) Guest House Foundation to provide affordable housing services for those who must travel to receive healthcare at UI Health.

Compliments & Complaints
Tell us about your most recent experience with UI Health.