Call Us 866.600.CARE

Patient Information

Appointment Checklist

  • Photo ID
  • Insurance card and or referral
  • Current medication information
  • Related medical records
  • Make note of your appointment date

Billing and Pricing

For billing questions, please call 312.996.1000 or visit the account representatives available in the lobby of the Outpatient Care Center (OCC), 1801 W. Taylor, Chicago. Stop by Monday-Friday from 8:30AM-4:30PM and speak with a representative ready to answer your billing questions or to help you make a payment. The hospital will provide pricing information to patients upon request.  If you would like to request pricing for hospital services, please contact 312.996.1000 or email  If you need financial assistance, please refer to the Financial Assistance section of our website or call 866-600-CARE for more information.  See Hospital Pricing Transparency Policy (Download PDF)


Located in room 1140 in the Hospital. Open from 6 am-9 pm. Chaplains are available to both patients and family members. To request pastoral care service call 312.996.0296.

Compliments and Complaints

Tell us about your experience with UI Health. 

Financial Assistance

UI Health's financial assistance program is designed for uninsured patients and does not offer any discounts on coinsurance, deductibles, or other out of pocket expenses for patients with third party insurance.


Located on the first floor of the hospital, the Garden Café, Jive 'N' Java, and vending machine are available for all your dining needs.

Hospital Map (Amenities)

Click here to view all of the amenity options available on the first floor of the hospital.

Illinois Medical District Guest House Foundation

UI Health is proud to partner with the Illinois Medical District (IMD) Guest House Foundation to provide affordable housing services for those who must travel to receive healthcare at UI Health.

Language & Communication Services

Available upon request. Please call 312.996.3610 for more information.

Medical Record Inquiries

In order to receive copies of your medical records, please complete a valid Authorization To Release Health Information Form and return it with the appropriate fees. You can either download the form from the link below or obtain it by contacting:
Health Information Management (HIM)
Phone: 312.996.3350 (Hours of Operation: 8:00am-4:30pm, Monday-Friday).
Address: 833 South Wood Street, Suite B-52 (M/C 772) Chicago, Illinois 60612

See also: Fee Schedule for copies of records.

  • Authorization To Release Health Information Form (English) Download (pdf)
  • Authorization To Release Health Information Form (Spanish) Download (pdf)
  • Authorization to receive Electronic Delivery of Records Download (pdf)

Patient Rights & Responsibilities

Patient Stay and Care: We strive to deliver exceptional health care and service for all patients and families. Below is valuable information that will assist you and your family during your stay. 


Our pharmacy services go beyond filling your prescriptions and answering questions. We have a full range of services to assist our patients and their care givers. Click here for our services, pharmacy locations, phone numbers, and hours.