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Patient Information

Accessible Resources and Services

UI Health is committed to ensuring care and services at our facilities are safe and accessible to all patients and visitors. Click here for more information on accessibility.

Appointment Checklist

  • Photo ID
  • Insurance card and or referral
  • Current medication information
  • Related medical records
  • Make note of your appointment date

Billing and Pricing

For billing questions, please call 312.996.1000 or visit the account representatives available in the lobby of the Outpatient Care Center (OCC), 1801 W. Taylor, Chicago. Stop by Monday-Friday from 8:30AM-4:30PM and speak with a representative ready to answer your billing questions or to help you make a payment. The hospital will provide pricing information to patients upon request.  If you would like to request pricing for hospital services, please contact 312.996.1000 or email billinfo@uic.edu.  If you need financial assistance, please refer to the Financial Assistance section of our website or call 866-600-CARE for more information.  See Hospital Pricing Transparency Policy (PDF)


Located in room 1140 in the Hospital. Open from 6 am-9 pm. Chaplains are available to both patients and family members. To request pastoral care service call 312.996.0296.

Feedback & Complaints

Tell us about your experience with UI Health. 

Financial Assistance

UI Health's financial assistance program is designed for uninsured patients and does not offer any discounts on coinsurance, deductibles, or other out of pocket expenses for patients with third party insurance.


Located on the first floor of the hospital, the Garden Café, Jive 'N' Java, and vending machine are available for all your dining needs.

Hospital Map (Amenities)

Click here to view all of the amenity options available on the first floor of the hospital.

Illinois Medical District Guest House Foundation

UI Health is proud to partner with the Illinois Medical District (IMD) Guest House Foundation to provide affordable housing services for those who must travel to receive healthcare at UI Health.

Language & Communication Services

Available upon request. Please call 312.996.3610 for more information.

Medical Record Inquiries

Visit the above to request medical records and copies of your medical history at UI Health.

Patient Rights & Responsibilities

Patient Stay and Care: We strive to deliver exceptional health care and service for all patients and families. Below is valuable information that will assist you and your family during your stay. 


Our pharmacy services go beyond filling your prescriptions and answering questions. We have a full range of services to assist our patients and their care givers. Click here for our services, pharmacy locations, phone numbers, and hours.