Virtual Visit FAQs
General
What is a virtual visit (aka Telehealth)?
Virtual visits give patients an option to receive high-quality care from their healthcare team over video call instead of traveling to be seen in person
What type of visits can be seen virtually?
Most non-emergent medical concerns can be seen virtually. Please contact 866.600.2273 to discuss whether your visit can be completed virtually.
Who qualifies for a virtual visit?
Only Illinois residents are eligible to receive virtual care through virtual visits with UI Health providers. A scheduling representative and your provider can let you know whether a virtual visit is right for you.
What are the benefits of a virtual visit?
- Receive high-quality patient care from the comfort of your home, work, or any other private location.
- Avoid taking a day off from work with convenient appointment times.
- Save the costs of traveling and paying for parking.
What ages can be seen via virtual visits?
All ages of patients can be seen via a virtual visit. Parents or Guardians of minors may join the virtual visit.
Will my regular healthcare provider be on the virtual visit?
Most UI Health providers are available for virtual visits. If you would like to see a specific member of your healthcare team, please contact 866.600.CARE.
How long does a virtual visit take?
The length of your virtual visit depends on the healthcare provider and the reason for scheduling. Time estimates will be available when scheduling your appointment.
Can I receive prescriptions from my virtual visit?
Yes. After your virtual visit, all prescriptions will be sent electronically to your pharmacy of choice. Non-urgent refills and prescription renewals may also be requested through MyChart. If you are not enrolled in MyChart, click here to register.
How can I schedule a virtual visit?
Please contact 866.600.CARE to schedule a virtual visit, or you may schedule through the MyChart app or portal.
Do I need a referral for a virtual visit?
A referral may be required when you see a provider other than your Primary Care Provider for medical care. The need for a referral will be based on your insurance coverage. Please contact your insurance carrier for information regarding referral requirements.
Visit Follow Ups
How can I get in touch with my physician after my virtual visit?
Direct communication with your healthcare care team is available through MyChart. If you are not enrolled in MyChart, click here to register.
How do I get my after-visit summary?
Your after-visit summary is available through MyChart. If you are not enrolled in MyChart, click here to register.
Costs
How much does it cost?
Like any appointment, the cost of your virtual visit will vary based on the nature of the visit and your insurance coverage. Please contact your insurance carrier for information on cost-sharing. The phone number should be located directly on your insurance card.
Why is my cost-sharing the same for an in-clinic visit and a virtual visit?
The cost-sharing is based on your insurance coverage. Please contact your insurance carrier for information on cost-sharing. The phone number should be located directly on your insurance card.
Will I be billed for this virtual visit?
Please be aware that these visits will be billed to your insurance carrier and you will be responsible for any co-payments or deductible based on your insurance coverage just as if you had come into the office.
If I am uninsured, how much will I owe for a virtual visit?
The minimum amount due is $84. If you elect to proceed, you will be billed based on the types of services received.
Technical
What should I do if I am having trouble connecting to my visit?
If you experience unexpected technical issues at the start of the appointment, please contact the clinic. To avoid unexpected technical issues, please test your internet and video connection prior to the appointment.
Will I need to use my cellular data?
If you are using a cell phone and are not connected to a Wi-Fi network, performing video visits will use cellular data. You can avoid this by connecting to a wireless network.
How will my privacy be protected?
Similar to an in-person health visit, your virtual visit will be private and confidential. Virtual visits use industry-standard SSL/TLS encryption to enhance the security of electronic data transmissions. Our virtual platforms will maintain all applicable HIPAA and other regulatory requirements to the extent that it has access to, or otherwise store, process, or transmit PHI (Personal Health Information).
