Patients and Visitors

Notice to Humana Health Plan Patients

FAQ About Changes to Accepted Insurance

Beginning May 1, 2023, UI Health and the University of Illinois Physicians Group (UIPG) will no longer be an in-network provider with Humana Health Plans. Below are Frequently Asked Questions (FAQ’s) that will assist you with concerns you may have regarding this transition. If you would like to speak to one of our Customer Care Center Representatives, they are available from 8 am to 6 pm, Monday through Friday. Please contact by calling 866-600-2273 with any questions.

I am currently undergoing approved treatment with a UIPG physician for services related to a transplant; how will this impact me?
If you are currently undergoing approved transplant-related treatment, there is no immediate effect to your coverage. This applies to pre- and post-transplant care.  Your care will continue to be reimbursed at the in-network benefit level. UIPG has a separate agreement with the Humana National Transplant Network that will NOT be impacted by this termination. However, please be advised that you will need to seek care outside of UI Health for any healthcare needs that are not related to your transplant, unless approved by Humana.

I received a letter stating that I have insurance with Humana Health Plans, but I don’t have coverage with them, why did I get this?
Please disregard the letter if you are not insured through Humana Health Plans. Click here for a listing of health plans that UI Health is contracted with.

What if I am currently undergoing ongoing treatment with a UIPG physician?
After May 1, 2023, we will not be able to schedule appointments if you are covered by Humana Health Plans unless approved by Humana.

• For Commercial Members, this change in UI Health network status may satisfy "Qualifying Event" criteria. Losing your Primary Care Physician (PCP) may be an example of a "Qualifying Event". We encourage you to talk with your employer about exploring other health insurance options. We are in-network with the vast majority of all other insurance plans.
• For Medicare Advantage Members, as part of Open Enrollment, you can choose a new insurance plan until March 31, 2023. This includes either a new Medicare Advantage plan or original Medicare with a Part D plan. When you change plans, coverage will begin the first day of the month after you switch. If after March 31, you may qualify for a Special Enrollment Period. When certain events happen in your life, like you move or lose other insurance coverage, you may be able to make changes to your Medicare plan. These times are called Special Enrollment Periods. Rules about when you can make changes and the type of changes you can make are different for each Special Enrollment Period. To see if you qualify, visit Medicare.gov or call 1.800.MEDICARE. Click here for a listing of health plans that UI Health is contracted with.

Why am I being notified by UI Health that my scheduled appointment after May 1, 2023 may be canceled?
We contacted you due to the change in our network status with Humana Health Plans and wanted you to be aware that after May 1, 2023, we no longer accept Humana Health Plan insurance unless approved by Humana. We are in-network with the vast majority of all other insurance plans. A full list is available at insurance.uihealth.care

What physicians are part of the University of Illinois Physicians Group (UIPG)?
UIPG has over 1,400 of the nation’s leading physicians. Click here for a complete list of physicians.

Why is the University of Illinois Physicians Group (UIPG) leaving the Humana Health Plans network?
Unfortunately, Humana Health Plans made a business decision to end their relationship with UI Health.

• For commercial members, we encourage you to talk with your employer about exploring other health insurance options. We are in-network with the vast majority of all other insurance plans.
• For Medicare Advantage Members, you may change Medicare Advantage plans by Open Enrollment through March 31, 2023. After March 31, we encourage you to contact Medicare at 1.800.MEDICARE to see if you qualify for a special enrollment period. A full list of participating health plans can be found at insurance.uihealth.care.

For Commercial Members: What is a "Qualifying Event"?
A Qualifying Event is a change in an employee's personal life that may impact their eligibility or dependent's eligibility for benefits. An example of a Qualifying Event might be losing your Primary Care Physician (PCP). In many instances, a Qualifying Event allows an employee to make changes to their insurance coverage outside of the normal open enrollment period. Please check with your employer's Human Resources Department regarding your options.

For Medicare Advantage Members: What is a "Special Enrollment Period"?
When certain events happen in your life, like if you move or lose other insurance coverage, you may be able to make changes to your Medicare health and drug coverage. These times when you can make changes are called Special Enrollment Periods. Rules about when you can make changes and the type of changes you can make are different for each Special Enrollment Period. To see if you qualify for a special enrollment period visit Medicare.gov or call 1-800-MEDICARE

Still Have Questions?
Please feel free to contact us by calling 866.600.2273 with any questions. We are available to help navigate your care during this time. If you have specific questions about your coverage, we encourage you to contact Humana Health Plans at the number located on the back of your insurance card.