Getting Care During COVID-19
During the COVID-19 pandemic, the University of Illinois Hospital & Clinics will remain open and continue to serve the healthcare needs of our community. We have been continuously adapting to protect the health and safety of our patients, visitors, and staff.
To reduce the risk and spread of infections,we have put into action several measures to protect our patients, providers, and staff. This includes but is not limited to reduced hours at our pharmacy locations, offering telehealth appointments in place of on-site appointments, postponing and rescheduling non-urgent surgeries, and updates to our visitor policy.
Appointments & Prescriptions Requests
In an effort to minimize exposure risk for patients, visitors, and staff, our clinics and pharmacy locations will have reduced hours.
You can make a request to change your appointment through the UI Health Patient Portal. If your appointment request is urgent or related to a possible COVID-19 infection/exposure, please call your provider's office.
If you have a scheduled clinic appointment, and it is non-urgent, your provider's office will contact you soon to discuss whether your appointment will be rescheduled or canceled. In some instances, an appointment may be completed over the telephone. You will not be billed a no-show fee if you are unable to make your appointment at this time. If you have a new appointment request and it is of a non-urgent nature, please wait to submit the request until we resume normal operations in the following weeks.
If you need to refill your prescription, please contact your pharmacy directly. The pharmacy will contact your provider on your behalf and call you back with details on your prescription order.